Returns and Refunds Policy

Niyama Essentials Ltd - Online Returns and Refund Procedures Last Updated: September 25, 2023

We trust that you are satisfied with your purchase; however, should you wish to cancel or return a product for any reason, you can initiate a return request, but only after the order has been delivered.

Cancellations Prior to Shipping If you decide to cancel your order after placing it, you can do so by contacting us at Enquiries@niyamaessentials.com. Please ensure you include your order number in all correspondence. A refund can be processed within 14 working days from the date of delivery to us.

Returns for Online Orders: Customers have 14 days from the date of delivery to request a return. To initiate a return for your online order, please contact us at Enquiries@niyamaessentials.com with your order number.

Products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened skincare or haircare products cannot be returned unless they are faulty, damaged, or incorrect.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Refunds Once we receive your return, please allow up to 14 working days for your refund to be processed. The refund will be credited to the original payment method used for the order.

Exclusions, please note that the following items are excluded from this policy:

• Personalized Goods
  
• Gift Cards

This policy does not affect your statutory rights. In the case of a refund, we will reimburse you for the cost of the goods, including the initial standard delivery charge (excluding any premium delivery option selected during the order).

Your right to return goods may not apply to:

• Items that, due to their nature, cannot be returned or are susceptible to rapid deterioration or expiry.
• Sealed goods that have been opened and are unsuitable for return due to health protection or hygiene reasons.

Your Rights in Case of Product Issues In addition to the rights mentioned above (as per the Consumer Rights Act 2015), if you receive damaged or faulty goods, or if your order does not match your original request, please inform us as soon as possible.

If you have any questions or concerns regarding refunds and returns, please reach out to our customer service team at Enquiries@niyamaessentials.com.

For more details, please refer to our Online Goods Terms and Conditions available on our website.